FAQ

Find answers about message-card jewelry, personalization, delivery and returns. For the complete terms, read our shipping policy and refund policy.

What is message-card jewelry?

Message-card jewelry pairs a necklace or bracelet with a printed message presented alongside the piece. Read the card wording on the individual product page to check the recipient, sentiment and sign-off. The included card and packaging depend on the selected product.

Can I personalize a necklace or change the printed card?

Personalization is available only on products that offer it. Our To My Wife Personalized Birthstone Heart Necklace allows two names and two birthstone-color selections. These options do not mean the printed message card is editable. Check the available fields before ordering, and contact us if you need a different message.

How long does processing and delivery take?

Orders are typically processed within 1–2 business days. Estimated delivery after processing is 5–8 business days within the United States and 5–15 business days internationally, depending on the destination and customs. Busy gift seasons may take longer. These are estimates, not guaranteed arrival dates.

Do personalized gifts need extra time?

Check the individual product page. For the personalized wife birthstone necklace, personalization is completed within 24 hours. Allow for production and shipping when planning a gift, and contact us before ordering if you have a fixed date.

When is shipping free?

Shipping is free on all orders.

Do you ship internationally?

Our shipping policy includes international delivery estimates of 5–15 business days after processing. Available destinations and shipping services are shown at checkout. International customers may be responsible for local customs fees, duties or taxes.

Can I return a gift?

Return eligibility depends on the items in your order. Contact us before returning anything. Where returns are accepted, items must meet the condition and packaging requirements in our refund policy. Change-of-mind return shipping is generally the customer's responsibility. Read the current refund policy for complete terms.

How do I request a return or report a damaged item?

Contact info@giftshekeeps.com with your order number before sending anything back. Approved returns require return instructions. Customer-caused returns are subject to return shipping costs; damaged or incorrect items caused by us are handled under the refund policy. Report damage, defects or an incorrect item promptly.

What materials and finishes are used?

Materials, finishes and measurements vary by product. A label such as 14k White Gold Finish or 18k Yellow Gold Finish describes a finish; it is not a solid-gold claim. Check the specific product details and ask us about any composition information that is not listed.

How should I care for my jewelry?

Avoid contact with water, perfume and lotions. Store the piece separately in its box when it is not being worn, and clean gently with a soft cloth.

Which payment methods can I use?

The payment methods available for your order are shown at checkout. If you need help completing payment, contact us before retrying an unsuccessful order.