FAQ

Shipping

How long does shipping take?

Standard shipping to the US takes 5-8 business days. Express shipping (2-3 business days) is available at checkout.

Do you offer free shipping?

Yes! We offer free standard shipping on all US orders over $59.

Do you ship internationally?

Currently we ship within the United States only. International shipping is coming soon.

Returns and Exchanges

What is your return policy?

We offer a 30-day hassle-free return policy. If you're not completely satisfied with your purchase, contact us within 30 days for a full refund or exchange.

How do I start a return?

Email us at support@giftshekeeps.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.

Jewelry Care

How do I care for my jewelry?

Avoid contact with water, perfume, and lotions. Store in the included keepsake box when not wearing. Polish gently with a soft cloth.

What materials are used?

Our jewelry is crafted from high-quality alloy with premium plating. Each piece is nickel-free and hypoallergenic.

Payment

What payment methods do you accept?

We currently accept PayPal, which provides secure buyer protection on every order.